Reach a real person

How do I get in touch with Elabet Casino?

Reach our team by live chat, e-mail or phone any hour of the day, every day of the year.

Get in touch 18+ only. Elabet Casino N.V., licensed by the Gaming Control Board Curaçao (OGL/2018/9440/366).

Paid out today across 714,000+ players

799,056 A$

3,194 Players active in the lobby right now

Regulated under Gaming Control Board Curaçao licence OGL/2018/9440/366, with independent audits conducted by SIQ and eCOGRA.

Elabet Casino processes a monthly payout volume of A$239M across 11 payment methods, with an average withdrawal time of 14 minutes.

All account data and financial transactions are protected by 256-bit AES encryption, the same standard applied by institutional financial platforms.

Elabet Casino channels

Which way reaches a human fastest?

Use this when you want a person, not a form, and need to know which line answers quickest.

Chat when you are stuck

Start live chat for quick account questions and get a reply in about 3 minutes, day or night, from our team.

Start chat

Detailed e-mail support

Write to [email protected] for anything needing detail or a paper trail, answered in about 8 hours.

Write

Prefer to talk it through?

Call +61 2 4291 2820 (AEST) for a live voice, typically picked up in about 1 minute when you want it settled fast.

Call

Elabet Casino in Australia

Need support that fits Australian hours?

This settles the local number, time zone, languages and complaint route for Australian players.

How to reach us

Australian phone+61 2 4291 2820

Support time zoneAEST

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Who supervises us

Regulator and licenseGaming Control Board Curaçao, OGL/2018/9440/366

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Four complaint steps

A complaint that reaches the right desk

We treat a complaint as a chance to put things right, in the same steady way we handle every request.

When chat left you stuck

Email [email protected] with your account email, a clear summary and any screenshots. Support logs the case and replies with a reference number you can quote later.

Your answer, line by line

Read the reply against your own records and send anything still missing. Most cases settle here, and the agent will say plainly what has been done.

When you need a second look

Ask the same thread for a manager review if the outcome still feels wrong. A senior colleague re-reads the file and answers in writing with a final position.

Elabet Casino cannot refuse this

Escalate to the Gaming Control Board Curaçao once our internal review is complete. Include the reference number, the dates and the written replies you already received.

Right desk first

Department e-mail directory

This settles which desk handles your query, so it never sits in the wrong inbox.

Your account

General support[email protected]

Document verification[email protected]

Your money

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Seven key figures

How long until someone answers?

Numbers below are typical for our Australian desk, so you can plan your evening around a real answer.

Live chat

Chat hoursAround the clock

Chat first reply3 minutes typically

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply8 hours typically

Phone

Phone number+61 2 4291 2820

Phone wait1 minute typically

What should I have ready before I contact support?

Gather these five details, then pick your channel and describe the issue in one line.

Your registered email address
The date and time of the issue
Screenshot or transaction reference
Any payment card photo requested
Your preferred contact address

Elabet Casino points you to independent hands

Reaching out beyond the casino is normal, and these free services in Australia are separate from Elabet Casino. Each one works independently, keeps your conversations private and can help you slow down, step back or stop altogether.

Gambling Help Online. A national online service that offers free gambling counselling and practical tools to help you cut back, take a break or stop completely.

Lifeline Australia. Crisis support available to anyone in Australia who is struggling, including when gambling stress starts to affect your mood and safety.

BetStop National Self-Exclusion Register. A national register that lets you block yourself from gambling services across Australia with a single self-exclusion.

Find Out More

Licence details

The registered company behind your account

Details sit here in the open, because knowing who holds the licence should take one glance.

Company

Legal nameElabet Casino N.V.

Company number713714 (Curaçao)

AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2018/9440/366

E-mail

Support e-mail[email protected]

Five things players ask

You asked, we answered plainly

Settling the small doubts that hold people back from asking for help.

trustWhy should I bother escalating if nobody listens?+

Ask for the reply to be escalated to a supervisor and say plainly what is still unresolved. Should that leave you where you started, send the same case to [email protected]. Our next step after that is the Gaming Control Board Curaçao, which issued the licence.

trustWhat happens when I ask you to close my account?+

Send a short request to support in live chat or by e-mail and say you want the account closed. The team confirms the closure and any remaining balance is settled to your chosen payment method first. Keep in mind that one account per player is the rule, so a new one cannot simply replace it.

trustWhat happens when support cannot find my account?+

Tell the adviser your full name, your date of birth and the email address registered on the account, and the account can be located from those. Your password is never part of the check, so keep it to yourself. Nobody from Elabet Casino will ever request it.

trustWhere do I go for a copy of my data?+

Send the request to [email protected] and explain whether you want a copy of your data or its deletion. The team acknowledges it and confirms what is held and what can be removed under the applicable rules. Replies usually arrive within eight hours.

trustWhy is nobody answering me late on a Sunday?+

Support runs around the clock, every night and every weekend, so the clock is never a reason to wait. Typical waits sit at one minute by phone, three minutes in live chat and eight hours for an e-mail reply. Times are given in AEST, the zone that applies to players in Australia.