Verification Desk

Elabet Casino Account Verification and KYC

The licence requires us to confirm who you are before money leaves, and checks are usually finished within 43 hours.

Regulated under Gaming Control Board Curaçao licence OGL/2018/9440/366, with independent audits conducted by SIQ and eCOGRA.

Before Your First Payout

Who Runs the Check?

Keep this table open while you gather your papers, or while a payout sits pending.

Who checks

Elabet Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2018/9440/366

Review time

43 hours

Mandatory by

First withdrawal

Questions

[email protected]

Minimum age

18+

Clean First Pass

Halfway Through the Check

Follow these four moves when the verification banner appears in your account area.

Read the Missing List

Look for the verification card in your account menu and see which of the three items still shows as missing, so you upload only what is asked.

Sharp Corners Win

Photograph your identity and address papers flat and in daylight, with all four corners inside the frame and no glare across the text.

A Cover That Still Reads

Shoot the payment card on a dark surface with the middle digits covered and your name and the last four digits readable.

Check the Inbox Often

Watch for a reply in your inbox or the chat window, and send anything extra to [email protected] if the reviewer asks.

Paper Check

Papers That Clear the Reviewer

Use this list while you photograph each paper, before the upload window closes.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showAll four corners, photo clear, no glare

Proof of address

ConfirmsWhere you live now

Copy must showFull page, your name, issued recently

Payment card photo

ConfirmsThe card you pay with

Copy must showFirst six and last four digits visible

Check Moments

Which Doors Ask You to Verify

Four points in your account history bring the check forward, and each one asks for the same papers.

Age Gate at Registration

Signing up means stating your age, and the license asks the casino to confirm it at the door. A photo of your ID settles the A$8 minimum deposit step too, since 18+ is the rule here.

When You Lift Your Own Cap

A higher deposit ceiling means more money moving through your account, so the license requires a fresh look. Have your ID and address paper ready before you lift the cap.

Cleared Before the First Payout

Money leaves the account for the first time, so identity and address are matched before the transfer is released. Payouts arrive in about 14 minutes once the file is cleared.

New Method, Name Match

Cards and wallets carry names, and each new one has to match the name on your account. Add the method, then send a photo of the card with the middle digits covered.

What Backs the Money in Your Account

Every casino holding a Gaming Control Board Curaçao license, including this one under number OGL/2018/9440/366, must understand where player money originates before it moves. Consider it routine bookkeeping against money laundering rather than a question about your character, and answer it once for a clean file.

Expect any of these to be named in a short list sent to you.

Recent payslips from your employer
Employer letter confirming salary
Bank statements showing income
Tax return or notice of assessment
Proof of a pension or benefit

What Makes a Document Bounce Back?

Date Already Gone. A licence, passport or bill past its expiry date proves nothing about today, so the reviewer cannot accept it as current proof of who you are. Photograph the newest version you hold Check the expiry date before you send

Send a Current Statement. Address paper goes stale quickly, and a bill older than the usual window does not show where you live now, so it comes back unapproved. Request a fresh statement from the provider Send one dated within the last three months

Untouched File, Faster Yes. Cropped edges, covered corners or edited fields remove the very details a reviewer checks, so a touched file is refused even when the original was fine. Reshoot the whole page, all four corners Upload the untouched original file

At The Check

Verification Questions, Answered Without Waffle

The worry this clears: that a pending payout means something has gone wrong with your account.

My name changed since I signed up — does that break my check?+

Not at all. Send the proof of identity so the name on it matches the name you play under now, and add a short note about the change. A marriage certificate or a deed poll copy alongside it keeps the two names tied together and stops a second request.

When does Elabet Casino actually need my documents?+

The license sets the deadline at the latest before your first withdrawal leaves, though the casino may ask earlier, at registration or your first deposit. Sending the set as soon as the missing list appears means payouts are never held back by paperwork.

Do I really have to send everything a second time somewhere down the line?+

Ordinarily no, since a set that has cleared stays on file. You may hear from the verification team again if a card expires, your address changes or a review is due, and then only the affected document is asked for.

Is it safe to upload my passport and card photos here?+

Yes. Every upload travels through 256-bit AES encryption, and the files are used for the check and nothing else. Addressed to [email protected], they reach the team that handles identity documents only.

How long does the whole check take once everything is in?+

Around 43 hours is the working figure from the moment a complete set lands. Gaps in that set are what stretch it, so a clear photo of each item on the list is the quickest route through.

Who licenses Elabet Casino and what number sits on the license?+

Elabet Casino N.V. holds license OGL/2018/9440/366 from the Gaming Control Board Curaçao. That license is why the identity and AML checks happen at all, and it is the same regulator you would approach with a formal dispute.